Refund and Return Policy
Thank you for choosing Universal Courier Service. Our Refund and Return Policy outlines the terms and conditions for refunds and returns. Please read this policy carefully to understand your rights and responsibilities when making a purchase from us.
Eligibility for Refund and Return
To be eligible for a refund or return, the item must be in its original condition, unused, and in the same packaging in which you received it. Returns must be initiated within 30 days from the date of delivery.
Items Not Eligible for Return
Certain items, including perishable goods, personalized items, and clearance items, are not eligible for return. Returns of used or damaged items due to customer negligence will not be accepted.
How to Initiate a Return
To initiate a return, please contact our customer service team with your order number and details of the item you wish to return. Our customer service team will guide you through the return process and provide you with a return authorization if your request is eligible.
Refund Process
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed to your original payment method within 07 business days.
Return Shipping
Customers are responsible for the cost of return shipping unless the return is due to an error on our part or a defective item. We recommend using a trackable shipping service to ensure the safe return of your item.
Exchanges
If you received a defective or damaged item, we will replace it with the same item. Please contact our customer service team for assistance.
Cancellations
If you wish to cancel your order, please contact us as soon as possible. Once an order has been shipped, it cannot be canceled, and our standard return policy will apply.
Contact Us
If you have any questions or concerns about our Refund and Return Policy, please contact our customer service team. Thank you for choosing Universal Courier Service. We value your satisfaction, and we are committed to providing a straightforward and fair refund and return process.